How Ricky Casino Protects Your Data

Why we collect your data

When you register at Ricky Casino, we ask for basic identity details: full name, date of birth, email, mobile number and residential address. This is not optional paperwork. It is how we confirm you are 18 or over, resident in a jurisdiction we can serve, and the genuine owner of the account. Age verification matters to us as much as it matters to the ACMA, which regulates online gambling advertising and consumer protection standards in Australia.

Beyond registration, we collect data tied to gameplay and payments: deposit and withdrawal history, session activity, bonus usage and device information. This lets us detect fraud, resolve disputes fairly and keep the AUD balances in your account accurate.

Verification for payments and payouts

Before we release a withdrawal, we may ask for proof of identity (a photo ID) and proof of payment method, such as a PayID-linked bank statement, a screenshot of your POLi confirmation, or the card used for a deposit. If you fund your account with Neosurf vouchers or cryptocurrencies like Bitcoin or Tether, we may ask for transaction references to match the deposit to your account. This is a standard anti-fraud and anti-money-laundering check used across the AU online gambling market, not a sign anything is wrong with your account.

• Government-issued photo ID to confirm your identity and age
• Proof of address (utility bill or bank statement) if requested
• Screenshots or references confirming ownership of a payment method
• Source-of-funds information for larger or unusual transactions

How we use cookies

Our site uses cookies to keep you logged in, remember your language and currency preference (AUD by default for AU players), and understand which pokies and live tables get the most play. Some cookies are essential and cannot be switched off without breaking core site functions like the cashier or login. Others are analytics or marketing cookies that you can manage through your browser settings at any time.

• Session cookies: keep you logged in and your cart or bonus selections intact
• Preference cookies: remember currency, language and display settings
• Analytics cookies: help us see which games and pages perform well
• Marketing cookies: measure the effectiveness of promotions, where used

Data security commitments

We use encryption for data in transit, restrict internal access to account and payment records on a need-to-know basis, and monitor for unusual account activity such as rapid login attempts or mismatched payment details. Payment processing for PayID, POLi, Visa, Mastercard and crypto withdrawals runs through providers that maintain their own security standards, and we do not store full card numbers on our own servers.

No online system is completely immune to risk, so we also ask players to help: use a strong, unique password, enable any two-factor option we offer, and never share your login or verification documents with anyone claiming to represent Ricky Casino outside our official support channels.

How long we keep your data

We retain account and transaction records for as long as needed to meet regulatory, accounting and dispute-resolution obligations, then in line with the retention periods set out in our footer-referenced terms. If you close your account, some records may still be kept for a limited period where law or standard industry practice requires it.

Your rights and how to reach us

You can ask us what personal data we hold about you, request corrections, or ask questions about how your data is used for verification and payments. The quickest way is through live chat or email support, available during hours aligned with Australian time zones. If you have concerns about responsible gambling alongside your account, our Responsible Gambling page has details and support contacts.

Related reading: check Payments for how PayID, POLi and crypto transactions are processed, Terms and Conditions for the full legal framework, or head straight to registration if you are ready to set up a verified AUD account.